Here are the simple facts:
● Center numbers keep growing year over year:
There are 8,000 captive centers and over 3,000outsourced centers globally (according to SSONResearch &Analytics’Shared Services &BPO Atlas)
● The GBS model is operated,accepted,and soughtafter by an increasing majority of global sharedservices operations:
68%already operate as a GBS (typically multi-
functional and multi-regional)and an additional 16%arecommitted to moving towards GBS;so together,84%are “committed to GBS”(compared to 65%in 2019).
● SSO/GBS scope is expanding:
We now see 26 processes in scope for at least 10%of enterprises.Compared to the initial,few Financetransactional processes we started with,this marksa huge increase.In total,our research measures 42processes currently in scope of SSO/GBS,and 85%ofSSO/GBS are planning to expand their scope of worknext year.
● The SSO/GBS reporting line is very high,reflecting therelevance of GBS:
66%report to the C-level,and an additional 13%reportto aC-title”(e.g.Chief Accounting Officer).Only 11%report to someone below Managing Director level.● GBS is a key player in the “Enterprise Digital Agenda”
and represents a core component in the digital
transformation journey:
83%of SSO/GBS are supporting the enterprise’s digitalagenda,and 27%are in the driver’s seat.
●SSO/GBS targets exhibit a broad approach,increasingly focused on core business supportThe “move up the value chain”is working:While costis still the number one target (at 87%),a third or moreorganizations have a collection of 10 different targets.Customer focus and business support are two of thegrowth areas.
● As of today,the target of”seat at the table”is entirelywithin reach:
“True business partner”or “trusted advisor”roles canbe achieved by GBS:Nearly 80%of global SSO/GBSrecognize their capabilities position them for corebusiness support-rather than traditional”back office.”
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