Security
This skepticism reveals a troublingconfidence gap.It’s fair to assume that most people intuitively understand there are very real threats to government assets,websites and infrastructure given the world we live in. Closing this confidence gap is key to making people feel more comfortable accessing public services. After all, “trust is the currency in public service,”15 as one publicservice executive reminded us.It’s about giving people peace of mind that agencies will protect their data and keep their service promises.
Addressing this data security issue goes beyond a technology fix. The solution is multi-layered. It involves making agency leaders security champions, breaking down organizational silos, prioritizing cultural changes and delivering transparent outreach campaigns to improve public awareness.Data security is also a critically important training issue for the agency workforce. Only 33% of public servants surveyed report that they receive cyber and data security training. Employeeleaming doesn’t change public confidence,but it can help to prevent future breaches,which can further erode confidence. Training approaches should go beyond checking regulatory boxes. Truly changing behavior starts with engaging content and human-centered learning models. Because human fallibility is every organization’s biggest security risk.
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